1. What this covers
This policy applies to subscription fees paid to Atharva Green Energy Solution Pvt Ltd for SunSolarOne. SunSolarOne is a software service; there are no physical goods to ship or return.
2. Free trial
New workspaces start with a free trial. Nothing is charged during the trial, so there is nothing to refund. If you decide not to continue, simply don't choose a paid plan.
3. How to cancel
- The account owner can cancel at any time from Settings, or by emailing support@sunsolarone.com from the account owner's email address.
- Cancellation stops the next renewal. You keep full access until the end of the period you have already paid for.
- After that, the workspace is read-only for 30 days so you can export your data, and is then deleted as described in our Privacy Policy.
4. When we refund
- First paid subscription: if you are not satisfied, ask within 7 days of your first payment and we will refund it in full.
- Annual plans: if you cancel an annual plan within 30 days of the start or renewal date, we refund the unused full months, less any discount that depended on the annual commitment.
- Duplicate or incorrect charges: refunded in full as soon as we confirm them.
- Our failure: if the service is unavailable for a long period because of a fault on our side, or we remove a feature that is material to your plan, we will give a pro-rata refund or credit for the affected period.
5. When we don't refund
- Monthly plans after the period has started (you keep access until it ends).
- Annual plans after the first 30 days of the term, except as described above.
- Accounts suspended or terminated for breaking our Terms of Service.
- Charges from third parties that you pay directly, such as WhatsApp conversation fees, SMS charges or Razorpay transaction fees on your own Razorpay account.
6. How refunds are paid
Approved refunds go back to the original payment method through Razorpay. We start the refund within 5 working days of approval; banks and card networks usually take a further 5–7 working days to credit it. GST is reversed with a credit note where applicable. If a refund hasn't arrived after 15 working days, write to us with your payment reference and we will chase it.
7. Payments your customers make to installers
When an installer sends a payment link from SunSolarOne, the customer pays the installer, not SunSolarOne — the money goes to the installer's own Razorpay account. Refunds for those payments are between the customer and the installer; please contact the installer.
8. Contact
Email support@sunsolarone.com with your company name and payment reference. If you are unhappy with how we handled your request, you can contact our Grievance Officer listed in the Privacy Policy.